![]() Executes all service programs to assure prioritization of service to very best guests. Anticipates needs of the guest and provides fast, flawless service. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information builds relationships by greeting guests with a warm, friendly verbal greeting. Creates an atmosphere of luck and celebrates customer wins. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Adheres to all department, company and State regulations, policies and procedures. Makere commendations and enforce state and federal regulations. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Operates a closed-circuit television (CCTV)system to monitors casino activities and prepares reports and logs. Endorses the business objectives, ethics and values of Harrah’s Entertainment Inc.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |